: 54 kissariat idouzale Bab Agnaou | Medina Marrakech
: Monday - Sunday
: 08:00 am - 10:00 pm
: 00212 688 588 020 | 00212 644 331 121
Your purchase does not automatically guarantee a reservation. Your purchase will be confirmed via email within one to two business days. The cancellation fee policy will take effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges. We recommend each customer read and review the cancellation policy .
Some tours may require a minimum number of travelers to operate. The affected traveler will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances because we try our best to accommodate travelers.
Please note that the product substitute chosen by the traveler may be more expensive than the original product and therefore may be subject to an additional cost.
The Cancellation Policies listed below apply to all reservations unless the tour booked has specific rates or fees listed under “Discounts.” Please carefully review the “Special Notes” of your tour prior to booking.
Cancellation Made Within
|1 day prior to departure||Non-refundable|
|2-3 Days Prior to Departure Date||50% of total purchase amount can be refunded|
|4-6 Days Prior to Departure Date||75% of total purchase amount can be refunded|
|7 or more Days Prior to Departure Date||90% of total purchase amount can be refunded|
We will process your cancellation/refund request within one to two business days. We will NOT acknowledge any verbal / over-the-phone request or voice mail.
Verbally speaking with our customer service representatives without filling out a request form will not guarantee that your cancellation has been processed or acknowledged. We will NOT accept email cancellations unless they have a complete, signed, and attached Cancellation Request Form.
Attention: Cancellation and Refund
Itinerance plus morocco
Email: [email protected]
Any changes made to a reservation after successfully submitting the order online will be subject to a minimum $10.00 Amendment Fee (per change). Reservations will be confirmed within one to two business days. The following constitute as an amendment to a tour:
If you request multiple changes and/or request the adjustments at the last minute, additional fees may apply (in addition to the $10.00 amendment fee).
Paying the $10.00 amendment fee does not guarantee a change can or will be made.
: 54 Kissariat Idouzale Bab Agnaou Medina – Marrakech
: Monday – Sunday 08:00 am – 10:00 pm
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